Support

Use Forgot password on the sign-in page, and we’ll email you a link to set a new one.

If your coach set your account up, they can also send you a new way in from your profile in their app — ask them. If your gym has archived your account, signing in says so, and only your gym can restore it.

Still stuck? Write to us from the address you sign in with.

If you train at a gym, your coach set up your athlete account, or you joined with your gym’s code. Your gym looks after it: its coaches see your training and nobody else’s athletes do, and they can archive your account or restore it.

You never pay for it — your gym’s plan covers you. And it’s still yours to delete, any time, from Settings.

A gym’s plan is managed by the gym’s owner; coaches and athletes at the gym never pay through WhiteBoard. A Pocket Board account is managed by the person it belongs to.

For a question about a charge, a refund or canceling, write to support@coachwhiteboard.com from the address on the account.

Any account can be deleted by the person it belongs to, from Settings → Delete my account, straight away. What is deleted and what is kept is on Delete your account.